Help Center
Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
Products
What are The Studios made of?
The Studios feature a TR90 thermoplastic frame — one of the lightest and most durable materials in eyewear. At under 20g, the frame is virtually weightless. The lenses are polycarbonate with UV400 coating, blocking 100% of UVA and UVB rays.
What are The Icons made of?
The Icons use the same TR90 frame construction as The Studios — ultra-lightweight and flexible. The oversized polygon lenses are polycarbonate with UV400 protection. Available in Black and Brown.
What UV protection do the lenses offer?
Both The Studios and The Icons come with UV400 certified lenses, which block 100% of UVA and UVB rays. This is the highest level of UV protection available in sunglasses.
What lens colors are available?
The Studios come in 5 lens colors: Tea, Black, Pink, Grey Gradient, and Green. The Icons come in Black and Brown.
Will these fit my face?
The Studios measure approximately 14cm wide and are designed to fit a wide range of face shapes. The Icons are an oversized frame at approximately 14.5cm wide — they're designed to be bold and statement-making. Both styles sit comfortably thanks to the flexible TR90 construction.
Are they compatible with prescription lenses?
Our frames are not pre-made for prescription use, but many optical shops can fit prescription lenses into compatible frames. We recommend checking with your local optician.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 7–14 business days. Expedited options may be available at checkout depending on your location. You will receive a tracking number by email once your order ships.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly on the carrier's website.
Can I change or cancel my order?
We process orders quickly, but if you need to make a change, contact us at contact@avenoireyewear.com as soon as possible. We'll do our best to accommodate, but we cannot guarantee changes once an order has been fulfilled.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.
Returns & Refunds
What is your return policy?
We offer 30-day free returns on all orders. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll arrange a return at no cost to you.
How do I start a return?
Email us at contact@avenoireyewear.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days. The amount will be returned to your original payment method.
Still have a question?
Our team is happy to help. Reach out and we'll get back to you within 24 hours.
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